What happens during wet weather?
In the event of wet weather, our coaches will SMS or call to inform you if the lesson has been cancelled. This is generally done 45 minutes prior to the start of lesson. Therefore please notify us if there are any changes to your primary contact details or if there are any alternative contact numbers such as your helper’s mobile number.
My class has been cancelled. Will I have a make up session?
Yes, you will! We offer make-up lessons for all students who have missed their lessons due to wet weather, injuries or illnesses (doctor’s certificate is required).
In fact, all students are welcome to attend these extra make-up sessions whether or not they are owned classes. We are the only tennis company in Hong Kong that offers this make up option. For students who attend make-up lessons but do not have any lessons owned; we will simply offset the lesson against any rain outs a student may experience later in the term. Please note however that priority will be given to students who are currently owned make up lessons due to wet weather or injuries/illness. Lessons not taken as make up sessions during the current term are non-refundable and non-transferable to the following term.
Lessons missed due to wet weather, injuries or illness can be made-up in 3 flexible options:
a. Make-up sessions – Each term we offer extra make-up lessons. You will be advised in advance of these dates and an online signup email will be sent out for this.
b. Directly with Head Coach – Arrange a make-up session directly with the Head Coach at your venue if you are not able to attend the make-up lesson days.
c. Holidays Camps – If you have made an attempt to make-up lessons during the term but are unable to attend due to prior commitments and are still owed makeup lessons at the end of the term you can make-up these lessons by attending holiday camp days. Please ensure you provide details of lesson dates missed in the comment section provided and that the holiday camp enrolment is for make-up purposes only.
What do we need to bring to a tennis lesson?
We advise everyone to bring a drink bottle, hat, sunscreen and a racket (if you do not have a racket that is not a problem we have rackets available to borrow. Please remember to notify your Head Coach in advance though if a racket is needed). It is very important to dress appropriately depending on the weather. Hong Kong’s weather can be very unpredictable so please ensure your child has the appropriate apparel (long pants in summer is a common mistake).
Can I get advice regarding the most suitable racket size for my child and myself?
ATA’s Coaches are very experienced in selecting the correct tennis racket for both you and your child. It is very important to have the right equipment for both development of your game and to have maximum enjoyment while playing. ATA has tennis rackets at each venue for this reason so please notify your venues Head Coach in advance and they will happily have a racket ready for you to test.
Why do children use different colored tennis balls?
Depending on the student’s age and ability different colored (pressurized) balls are used to enhance their development. Red, Orange and Green tennis balls are all pressurized differently which means the speed and bounce of the ball is suitable for the level of the student. This means all students can enjoy the basic game of tennis from their first session.
Can non-members enroll at Hong Kong Football Club?
Yes, they can. However to play tennis at HKFC as a non-members you must be a guest of a HKFC member and will also be required to pay a daily non-member fee of HKD 40. If you would like to play at the club but do not know any HKFC members please contact HKFC head coach, Toby Clark or Nathan Booth at email@example.com for assistance.
What is the cancellation policy?
After registration is confirmed there will be no refunds for missed or unattended lessons – we need a full commitment from your child. Once a place is confirmed and locked in there is no withdrawal from the program mid-term, other than in the event of serious illness or injury (broken bones etc.) – Medical Certificate required.
Can Parents / guardians stay and watch children during their lesson?
Yes, parents and guardians are welcome to stay and watch from outside the tennis court. Our coaches will also be happy to discuss your child’s progression after the lesson or any questions you may have.
Question not answered?
Drop us a note at firstname.lastname@example.org and we will get back to you as soon as possible.